Managing Your Operating Hours ⏰

What Are Operating Hours?

Operating Hours let you control when customers can book appointments with you. You can set different schedules for:

• Your entire business (store-wide hours)
• Specific services (product-level hours)
• Individual staff members (staff-level hours)
• Different seasons (summer vs. winter schedules)
• Locations: Different locations have different availability

Real-World Example 🌟

Let's say you run a beach resort with busy and quiet seasons:

• High Season: May to September (longer hours, more availability)
• Low Season: October to April (shorter hours, limited days)

You would create two separate seasons with different operating schedules for each period.

Legend

The operating hours use color coding to help you quickly identify how operating hours are applied:

• 🟢 Green — Hours assigned to a single product only
• 🟠 Orange — Hours shared across multiple products
• 🔵 Blue — Standard hours that apply to the entire store
  
  

Where to Find Operating Hours

1. In your BookThatApp admin, click Settings in the left menu
2. Select Operating Hours

How to Update Your Current Schedule 📝

If you just need to change your existing hours, follow these simple steps:

1. To close on a specific day: Click the Closed button for that day
2. To change opening/closing times: Click on the time field and adjust as needed
3. To add split shifts (like 9am-12pm AND 2pm-6pm): Click the plus (+) button next to the closing time
4. To remove split shifts: Click the minus (-) button
5. Save your changes: Click Save

Adding Different Seasons 🏖️

Perfect for businesses with seasonal changes (like tourist areas, outdoor services, etc.):

Steps to Create a New Season:

1. Click the + symbol to create a new season tab
2. Give your season a clear name (like "Summer Hours" or "Holiday Schedule")
3. Set the date range for when this season applies
4. Leave Products field empty unless this season only applies to specific services
5. Click Save

Setting Up the Season Schedule:

1. For each day you want to be open, click the 24 Hours button first
2. Set your opening and closing times in the time fields
3. For split shifts: Use the + symbol to add multiple time blocks per day
4. Click Save when finished

Setting Hours for Specific Services 🎯

Maybe your massage service has different hours than your fitness classes:

Steps:

1. Click the + symbol to create a new schedule
2. Name it clearly (like "Massage Hours" or "Class Schedule")
3. Choose your date range
4. From the Products dropdown, select which services this applies to
5. Click Save
6. You can repeat steps 1 - 6 by also accessing the "Availability" section directly within the specific service configuration as seen below:
   
   

Set the Service Schedule:

1. Click 24 Hours for days when this service is available
2. Enter opening and closing times
3. Add multiple time slots with the + symbol if needed
4. Click Save

Setting Individual Staff Hours 👥

When different team members work different schedules:

Initial Setup (One-Time):

1. Create Staff Accounts  for your team members
2. Create Resources and set the type to Staff
3. Assign each Staff Account to their resource
4. Click Save

Setting Their Schedule:

1. In the Availability section, click the Edit link
2. Click Add Operating Hours
3. Name the schedule (like "Sarah's Hours" or "Weekend Staff")
4. Set the date range
5. Click Save

Configure Their Times:

1. Click 24 Hours for their working days
2. Set their start and end times
3. Use + symbol for breaks or split shifts
4. Click Save

Pro Tips 💡

• Use clear names for seasons and schedules so you can easily find them later
• Test your setup by trying to book an appointment as a customer would
• Update seasonally to ensure customers always see accurate availability