🕒 Reservation Feature - Prevent Overbookings

Typically, a booking isn’t created until checkout is complete. To help prevent overbookings or double bookings when multiple customers are ordering at the same time, BookThatApp supports a reservation system that temporarily holds items during checkout.

💡 How It Works

When a product is reserved, it’s temporarily taken out of stock for the selected dates/times. The reservation stays in effect until it either expires or the customer completes checkout.

Example Scenario

1️⃣ Customer A visits Product A (capacity: 2) and selects March 1 for 2 spots.
2️⃣ At the same time, Customer B opens the same product and selects March 1 for 1 spot, then clicks Add to Cart.
3️⃣ When Customer A also clicks Add to Cart, the system checks availability.

Without reservations → Overbooking happens ❌
With reservations → Customer A sees an error message and can adjust their quantity or date ✅

Since reserved items are temporarily removed from inventory, once Customer A adds to cart, Customer B won’t be able to pick the same time slot.

🧩 The Reservation Widget

The Reservation Widget powers this feature in BookThatApp.

• 🆕 New customers (2024 and later) automatically have this widget installed.

• 🧭 Existing users can enable it manually:

Steps to Enable

1. In the BookThatApp Admin, go to Widgets.

2. In the Reservations section, select Enable.

You’ll also see a “Click here” link in this section — this opens the widget settings for configuration.

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⏳ Avoid long expiration times (e.g., 24 hours) — abandoned carts could hold your inventory and cause you to miss out on other bookings.