Contact BookThatApp Support

Need help? Here's how to reach us.

💬 Live Chat

The fastest way to get help. Click the chat bubble at the bottom-left of your screen to start a conversation.

• Available: Monday–Friday, 4:00 AM – 7:00 PM EST
• If no agent is available, your message automatically becomes a support ticket and we'll follow up by email.

📧 Email / Ticket Support

Reach us at support@bookthatapp.com

• Staffed: Monday–Friday, 4:00 AM – 8:00 PM EST
• Weekends: Support is sparse and response times are slower.
• Typical response time is within one business day.

📅 Book a Call

Prefer to talk it through? Book a free 15-minute demo or support call:
👉 calendly.com/bookthatapp-support/15min

📋 What to Include in Your Message

To help us resolve your issue as quickly as possible, please include:

• Your store URL (yourstore.myshopify.com)
• The links to the pages related to the issue
• Screenshots or a screen recording of what you're seeing
• Steps to reproduce the issue so we can replicate it on our end

🔺 Escalation

If your issue is urgent or hasn't been resolved after an initial reply, reply to your existing ticket thread and let us know — we'll prioritize it. For time-sensitive issues, live chat during business hours is your fastest route.