How to contact BookThatApp support

How you reach the BookThatApp support team depends on which version of the app you're using:

• In the Shopify admin (opened from Apps > BTA: Booking App): use the Contact support link at the bottom of any page.
• In the standalone app (opened in its own browser tab, outside the Shopify admin): use the chat bubble in the bottom-left corner of the screen.

In the Shopify admin: use Contact support

Every page also has a help link in the footer that reads ⓘ Need help? Contact support.

1. Open any page in BookThatApp.
2. Scroll to the bottom of the page, below the last section of content.
3. Click Contact support.
4. The support chat opens. Type your question and send it.

In the standalone app: use the chat bubble

In the standalone version of BookThatApp, the chat bubble stays in the bottom-left corner of every page.

1. Open BookThatApp in its own browser tab.
2. Click the chat bubble in the bottom-left corner of the screen, below the left-hand menu.
3. The support chat opens. Type your question and send it.

On the Shopify mobile app

The same steps work on mobile. Scroll to the bottom of any page in the app and tap Contact support.

What to include in your message

A few details up front help us solve your issue faster:

• What you were trying to do, and what happened instead.
• The product or service name involved, if the issue relates to a specific booking product.
• The booking or order number, if the issue relates to a specific booking.
• Screenshots or a short screen recording that show the issue.
• The page link where the issue appears, especially if it's on your storefront.

Frequently asked questions

Why is there no chat bubble in the Shopify admin? We removed the floating chat bubble from the version of the app inside the Shopify admin so it no longer covers buttons or content, especially on mobile. Use the Contact support link at the bottom of each page instead. The standalone app still has the chat bubble in the bottom-left corner.

Will the chat pop up on its own? No. The support chat only opens when you click Contact support in the Shopify admin, or the chat bubble in the standalone app.

Can I see my past conversations? Yes. When you open the support chat, your previous conversations with our team are listed there.

What if I can't open the app? If the app won't load, email us at support@bookthatapp.com and include your store's .myshopify.com address.