Setting Up Your Own SMTP Server 📧

Overview

By default, all emails sent from the app will use notifications@bookthatapp.com as the sender address. To provide your customers with a more personalized experience, you can configure your own SMTP server so that your business email address appears in the sender field.

BYO SMTP Server stands for Bring Your Own Simple Mail Transfer Protocol server. This allows you to send emails through your own email provider rather than the default system.

Benefits of Using Your Own SMTP Server

• Professional branding: Emails appear to come from your business domain
• Improved customer trust: Recipients recognize your email address
• Brand consistency: All communications maintain your business identity
• Enhanced deliverability: May improve email delivery rates

Configuration Steps ⚙️

Accessing SMTP Settings

1. Navigate to Settings in the app
2. Select Advanced settings
3. Click on the SMTP settings tab
4. Click the Enable button to activate the feature
   
   

 

Required Information 📋

You will need the following details from your email provider:

Hostname: The server address for your email provider (e.g., smtp.gmail.com)

Port: The connection port, typically 465 or 587

SSL: Security encryption setting (recommended to enable)

From Address: The name and email address customers will see. Format as:

• Business Name email@yourdomain.com
• Example: BTA by Zetya support@bookthatapp.com

Server Username: Usually your complete email address

Server Password: Your email account password or app-specific password

Note: If you're unfamiliar with these settings, contact your email provider for the specific configuration details.

Testing Your Configuration ✅

Use the testing form at the bottom of the settings page to verify your SMTP configuration is working correctly before going live.

 

 

Common Email Provider Settings

Provider	Hostname	Port
Gmail 📧	smtp.gmail.com	465
SendGrid 📤	smtp.sendgrid.net	465

Gmail Setup Requirements 🔐

Gmail requires additional security configuration that is mandatory for SMTP functionality:

Two-Factor Authentication Setup

1. Enable 2-step verification on your Google account first
2. Generate an app-specific password:
   • Visit https://security.google.com/settings/security/apppasswords
   • Select "Mail" as the application type
   • Set device as "Custom" and name it (e.g., "Bookthatapp")
   • Use the generated password in the Server password field, not your regular Gmail password

Additional Gmail Resources

For detailed instructions on creating app-specific passwords: https://evermap.com/Tutorial_AMM_UseAppPasswords.asp

Troubleshooting 🔧

Connection Issues:

• Verify hostname and port numbers are correct
• Ensure SSL is properly configured
• Confirm username and password credentials

Gmail-Specific Issues:

• Confirm 2-step verification is enabled
• Verify you're using the app-specific password, not your regular password

Need Assistance: Contact your email provider if you continue experiencing issues, as they handle authentication validation.

Next Steps

Once your SMTP server is configured, you can customize your email templates. For information on creating and scheduling reminder emails, visit: https://support.zetya.com/hc/en-us/articles/360004413216-Creating-and-Scheduling-Reminder-Emails

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SMTP configuration is optional but recommended for enhanced professional communication with your customers.