Creating and Scheduling Reminder Emails

In this article, we’ll walk through how to create and schedule Reminder Emails ✉️
Please note: Automatic email reminders and SMS notifications are available on Premium plans and above.

With reminders, you can automatically send messages before a booking (to reduce no-shows) or after a booking (as a follow-up). You can also create multiple templates and apply them only to specific products/services.

Creating and Scheduling Reminder Emails ⏰

This section focuses on email reminders. For SMS notifications, you can view that guide here: click here. 

1. In the app admin select Settings-> Notifications.

2. Scroll down the page to the Automatic Reminders section of the page.

3. Select the Manage reminders settings link.

4. In the pop-up that appears select the button to Enable automated reminders. We have already done so in the following image. 

5. You can also specify if you want the reminder to send just to the customer in the booking, or to the customer and the party's listed in the Guest List section of the booking. 

6. Select Save.

7. To create a new template select the + Add template link. 

8. Select the Attach .ics file? option to include a calendar reminder file.

9. Select the Attach Ticket? option to include a pdf e-ticket. 

10. Modify the email template as needed. You may need to hire a developer to modify the coding.

11. Beneath the template's text you will find the Add Automated Reminder button. 

12. Specify the schedule for your reminder email. 

13. If the reminder email pertains to specific products select the first product in the Apply to product drop-down menu. 

14. Repeats steps 9 through 11 to continue scheduling products. 

15. Select Save.